Privacy Policy

Last updated: 19 January 2026

1. Introduction

VahanSaathi ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our auto consultancy management SaaS platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Organization name and business details
  • Payment information (processed securely through Razorpay)
  • Account credentials

2.2 Business Data

We collect and store your business data including:

  • Bike inventory information
  • Purchase and sales records
  • Customer and seller information
  • Vehicle verification data
  • Documents and images uploaded by you

2.3 Automatically Collected Information

We automatically collect certain information when you use our service:

  • Device information and IP address
  • Browser type and version
  • Usage data and analytics
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and manage subscriptions
  • Send you service-related notifications and updates
  • Respond to your inquiries and provide customer support
  • Detect and prevent fraud or abuse
  • Comply with legal obligations
  • Analyze usage patterns to improve user experience

4. Data Storage and Security

Your data is stored securely using Supabase, a leading cloud database platform. We implement industry-standard security measures including:

  • Encryption of data in transit and at rest
  • Row-level security (RLS) for data isolation
  • Regular security audits and updates
  • Access controls and authentication

5. Third-Party Services

5.1 Supabase

We use Supabase for database hosting and authentication. Your data is stored in Supabase's secure cloud infrastructure. Please refer to Supabase's privacy policy for more information.

5.2 Razorpay

Payment processing is handled by Razorpay. We do not store your full payment card details. Razorpay processes payments securely in compliance with PCI DSS standards. Please refer to Razorpay's privacy policy for more information.

5.3 MoRTH API

Vehicle verification is performed through the MoRTH API Setu. Vehicle registration data is accessed only for verification purposes as per government regulations.

6. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience, analyze usage, and assist with marketing efforts. You can control cookie preferences through your browser settings.

7. Your Rights

You have the right to:

  • Access and review your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Withdraw consent for data processing
  • Object to certain types of data processing

To exercise these rights, please contact us at privacy@vahansaathi.in.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. After account termination, we may retain certain data for legal compliance, dispute resolution, or enforcement of agreements.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@vahansaathi.in